Search results for "Internet banking -- India"

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Digital Banking in Northern India: The Risks on Customer Satisfaction

2021

The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means that customers would have to make some changes to their routine. This can constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer retention because a service or product needs to be aligned with customer expectations to avoid them switching to other service providers. Moreover, it can also have an effect on reputa- tion. Offering digita…

Customer retentionInternet banking -- India NorthService industries -- India NorthStrategy and Managementmedia_common.quotation_subjectEconomics Econometrics and Finance (miscellaneous)digital banking; customer satisfaction; SERVQUAL model; risk management; service quality; digital transformationrisk managementservice qualityRisk management -- India NorthInsuranceFinance -- Technological innovations -- India NorthAccountingHG8011-9999ddc:330Quality (business)Marketingmedia_commonService (business)Service qualitydigital bankingSERVQUAL (Service quality framework)customer satisfactionDigital transformationSERVQUAL modelService providerBank customers -- India Northdigital transformationCustomer satisfactionBusinessBanks and banking -- Technological innovations -- India NorthReputationRisks
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